The work of technical communicators can be delivered through a variety of channels and in various formats. The average technical communicator needs to have at least a passing knowledge across a wide range of these channels as well as a detailed knowledge in those directly applicable to their work.
Have knowledge of:
- publishing to different output formats (web, online help, PDF and so on)
- print output and management
- pre-print processing
- publishing and distribution to customers
- online publishing – knowledge of limitations and constraints
- online output, including maximising possibilities with single-sourcing, cross referencing, links, and logical structures
- PDF output – knowledge of limitations and constraints
- site maps and software tools
- social media/feedback
- tailoring the output to meet the requirements of the audience
- user-generated content management, for example wikis and forums
- the use of multimedia as a tool for conveying information.